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Refund Policy

Updated and effective as of April 2026. This document explains our refund eligibility criteria, procedures, and timelines for Bitoze products and services.

Eligibility Non-Refundable Items How to Request Timelines Disputes Contact Us
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This Refund Policy applies to all Bitoze products, services, and subscription plans. By purchasing any Bitoze solution, you acknowledge and agree to the terms outlined herein. For enterprise-level custom contracts, please refer to your signed Master Services Agreement (MSA).

1. Refund Eligibility

We want you to be completely satisfied with Bitoze. Refunds may be issued under the following conditions:

  • 30-Day Money-Back Guarantee: New subscribers to any Bitoze subscription plan may request a full refund within 30 days of their initial purchase date, provided the product has not been extensively used or the project has not been substantially completed.
  • Service Failure: If Bitoze fails to deliver a service as described in the agreed scope of work and is unable to remedy the issue within a reasonable timeframe (typically 14 business days), you are entitled to a pro-rated refund for the unfulfilled portion.
  • Duplicate Payments: Accidental duplicate charges will always be refunded in full within 5–7 business days upon verification.
  • Billing Errors: Any confirmed billing error on our part qualifies for a full refund of the erroneously charged amount.

2. Non-Refundable Items & Services

The following purchases and services are expressly non-refundable:

  • Completed Custom Development Work: Fees for custom software development, integration, or design work that has been completed and delivered per the agreed specifications are non-refundable.
  • Used Subscription Periods: Partial months or billing cycles that have already been consumed will not be refunded upon cancellation. Your access continues until the end of the paid period.
  • Setup & Onboarding Fees: One-time setup, onboarding, and implementation fees are non-refundable once the onboarding process has commenced.
  • Third-Party Costs: Any costs incurred from third-party services (e.g., cloud hosting, domain registrations, API services) on your behalf are non-refundable as we are unable to recover these costs.
  • Training & Consulting Sessions: Completed training, consulting, or advisory sessions are non-refundable.
  • Requests After 30 Days: Refund requests submitted after the 30-day eligible window will not be considered unless a service failure is substantiated.

3. How to Request a Refund

To initiate a refund request, follow these steps:

1

Submit a Refund Request

Email us at support@bitoze.com with the subject line "Refund Request – [Your Order/Invoice Number]". Include your account email, the nature of the request, and any relevant details about the issue.

2

Review & Acknowledgement

Our billing team will acknowledge your request within 2 business days and may reach out for additional information to investigate your claim.

3

Decision & Processing

Upon approval, the refund will be processed to your original payment method. You will receive a confirmation email with details of the refund amount and expected credit timeline.

4. Subscription Cancellations

You may cancel your Bitoze subscription at any time. Upon cancellation:

  • Your subscription remains active through the end of the current paid billing cycle.
  • You will not be charged for the next billing cycle.
  • No partial refund is issued for the remaining days in the current billing period unless you are within the 30-day money-back window.
  • All your data is retained for 30 days post-cancellation, after which it may be permanently deleted per our Privacy Policy.

6. Chargebacks & Disputes

We encourage you to contact us directly at support@bitoze.com before initiating a chargeback with your bank or payment provider. In most cases, we can resolve billing issues quickly and amicably. Unjustified chargebacks may result in the suspension of your Bitoze account and potential legal action to recover costs. Filing a chargeback does not relieve you of any outstanding contractual obligations.

7. Changes to This Policy

Bitoze reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

8. Contact Us

For any refund-related inquiries, please reach out to our billing team. We're committed to resolving your concerns promptly.

mail Billing & Refunds

support@bitoze.com